Concerns about the site itself, for example a misdirected request, how your details were handled or a mistake on a page, can be sent through the contact form. Include your name, your town, roughly when you sent the request and what happened, and the concern will be reviewed and answered.

The site is never a party to a basement contract, so it cannot decide a dispute between you and a contractor. Raise any problem with the work, price, paperwork or billing with the contractor directly first, put it in writing and hold on to a copy.

When that fails, public offices take complaints. For consumer complaints, the Consumer Protection Division of the Nebraska Attorney General's office is at (800) 727-6432. Questions about a contractor's state registration go to the Nebraska Department of Labor at (402) 471-2239. For City of Omaha contractor licensing and permits, contact Permits & Inspections at (402) 444-5350. In Bellevue, NE, Papillion, NE, Ralston, NE, Blair, NE or Plattsmouth, NE, contact that city's building office.

Please also tell the site when a contractor you heard from through it treated you poorly. The site cannot rule on disputes or order refunds, but reports like that weigh on whether a business may keep advertising here.

Nebraska law governs this complaints policy.